Keywords: MBA of Public Administration & e-Government scholarship international business school global business

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

e-government is not only or ëven primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question.  e-government uses information technology to make government operate more efficiently,  often by copying techniques first developed in the private sector.  E-democracy uses information technology to make elected officials more accountable to the public.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

it is important that government have a good understanding of the level of Return-on-Investment to date on e-government initiatives,  as well as a method for determining an appropriate Return-on-Investment in the future.

Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support.  How this is presented at the front-end,  however,  is just as important in ensuring the organisational issues are resolved.

e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries.  The EuroCities project is an example.  Perhaps in the long term e-government will help to strengthen the identification of citizens.

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services.  government agencies demonstrated significant improvements in efficiency and reduced costs.  The findings provide strong support for the Better Services,  Better government strategy.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

As a cio in charge of an e-government project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.

Many of us have already experienced the potential of the web to change our relationships with other individuals,  with the business community,  and more recently with e-government.  Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

The e-Governmënt portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

e-government e-Commerce is the transaction of money for government services,  or vice versa,  government purchasing.  People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.

E-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.  This requires organizing services by the needs of citizens,  rather than by the agencies that provide them.

To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations,  with an emphasis on the effective management of information and its flow.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

In the minds of elected officials,  encouraging e-government is a win-win proposition.  The public loves to cut waste while improving service,  and politicians are happy to show that tax dollars are being spent more efficiently.

government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology.  Thus the need for wise investment in information technology continues to grow.

Any e-government portal offers a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

e-government is not only or even primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

Federal and state agencies,  as well as many local and county governments,  have realized the internet - through the e-government - can help them communicate with the public,  with businesses,  and with one another.  The anytime,  anywhere character of the web allows government information and services to be more available to more people at greater convenience,  and hopefully with increased satisfaction.

The crm will enable councils to work together,  saving time and resources.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

Unlike most governmental programs,  ë-government in the U.S.  was broad based.  The passion of e-government practitioners it came about with the development of the Blueprint for e-government PDF in 2000 and was faciliatated by the Council for Excellence in government .  Hundreds of individuals and organizations from the private sector,  federal,  state and local governments,  NGOs,  academia,  and researchers collaborated to produce the blueprint.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology.  Thus the need for wise investment in information technology continues to grow.

Federal and state agencies,  as well as many local and county governments,  have realized the internet - through the e-government - can help them communicate with the public,  with businesses,  and with one another.  The anytime,  anywhere character of the web allows government information and services to be more available to more people at greater convenience,  and hopefully with increased satisfaction.

Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?

e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver.  e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future].  Also,  e-government can be funded through reengineering and other management improvements.

e-government can improve efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question.  e-government uses information technology to make government operate more efficiently,  often by copying techniques first developed in the private sector.  E-democracy uses information technology to make elected officials more accountable to the public.

Investment e-government decisions in the public sector,  whether they involve it or not,  necessarily take place in a context of political and policy influences.  No matter how solid or technically sophisticated an ROI analysis may be,  it will not likely be the sole determinant of an investment decision.  When deciding how to prepare and present an ROI analysis,  therefore,  it is best to take into account all the potential risks that influence the decision process.

web portals can deliver government services with various levels of interaction.  Three levels are usually identified: information,  communication,  and transactions.

Often there is not a hard-and-fast distinction between e-government and e-democracy.  Take voting technology.  To the extent that improved voting technology reduces government's cost of conducting a reliable vote,  it is e-government.  But to the extent it systematically influences who votes,  whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy,  it is e-democracy.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

customer relationship Managemënt crm will play a key role in giving citizens access to information,  so enabling organisations to achieve this deadline.  Widely adopted within the private sector,  it has been pinpointed by local authorities as a key component of their e- government strategies.

e-government is a complex task and requires agreement and coordination across agencies and jurisdictions,  and the creation of a technical infrastructure that can sustain the services.  Matters such as sharing of experience,  data and resources must be tested and considered by any e-government agency.

The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002,  from 40 million in 2000 to 68 million in 2002,  according to a Pew internet and American Life study.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.

The Return-on-Investment on e-government provides the impetus for increased levels of investment to harness the potential ongoing benefits to both citizens and government.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

Since governmental institutions take part in marketing and sales activities,  both as buyers and sellers,  it is not inconsistent to speak of e-government applications of e-commerce.  Governments do after all conduct business.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

Where then have e-government benefits already been felt by the public? The sharing of information between services,  and making it available to front-line staff in call centres and one stop shops makes one think that,  to date,  the main benefits felt by the public have been indirect,  rather than direct.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

Imagine an e-government future in which citizens can log onto one internet site,  easily find the government services they are looking for,  and use that site to conduct an online transaction.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.